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Return Policy

Email For Merchandise Returns: returns@jewelrymine.com


Retail Customer Return Policy


All items are inspected for damage prior to shipping as part of our handling process. Any damaged or unwanted merchandise must be returned within 7 days of receipt by the customer.  Shipping charges are not refundable. Please note, all clearance/closeout sales are FINAL. Refunds to retail shoppers are subject to a final inspection upon receipt of the unwanted merchandise. Absolutely NO refunds for jewelry which shows visible signs of wear or is tarnished or is returned with perfume or other body fragrance odors. 

You must email returns@jewelrymine.com or call Toll Free: (877) 857-4760 to obtain an RMA (return merchandise authorization).  Unauthorized returns will be refused.  At our discretion, a 15% restocking fee may be deducted from refunds for merchandise returns.

Wholesale Customer Return Policy

All items are inspected for damage prior to shipping as part of our handling process. Any damaged or unwanted merchandise must be returned within 5 days of receipt by the customer.  Shipping charges are not refundable. Please note, all clearance and closeout sales are FINAL.

We warranty our merchandise to be free of defects to you, our wholesale customer and any warranty expressed or implied, does NOT extend to your retail customers.

You must email returns@jewelrymine.com or call Toll Free: (877) 857-4760 to obtain an RMA (return merchandise authorization).  Unauthorized returns will be refused.  At our discretion, a 15% restocking fee may be deducted from refunds for merchandise returns.  Wholesale customers will receive store credit only for any and all merchandise returns.  We will issue you a store credit code that can be applied to future purchases up to the amount of the store credit and the code does not have an expiration date.